The attitudes and behavior of your staff towards the public are a direct reflection of your organization. Help your employees develop a customer-oriented focus so that they will always provide excellent service to both the external and internal customer.
TOPICS INCLUDE:
- What Is Customer Service
- External Customers
- Internal Customers
- First Impressions Matter
- Courtesy Counts
- Attitude is Everything
- Doing the Right Thing: the Ethical Issues
- Excellent Service Through Effective Communication
- Jumping In With Both Feet: Relationship Building
- Putting Customers First
- Handling Customer Complaints
- Identifying a Complaint as a Gift
- Steps for Handling Customer Complaints
- Handling Difficult Customers
- Strategies for Service Recovery
- Being The Best That You Can Be: The Total Package
