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Our Program
Welcome To Dining Etiquette for Servers
The serving staff at any type of restaurant, no matter its size or style, have more contact with its customers than any other employees. So, it’s important that their interactions leave patrons with a positive experience. They’ll want to come back again and again and will also tell friends and family about the great time they had, therefore building your customer base.
Attracting great employees in the first place is one way to achieve this goal. But, offering a structured server training program can reap huge dividends and ensure continued profitability for your business.
Let us tailor a training program especially for you.
Included Topics
- Introduction
- Self-Assessment – Is this a good fit?
- Types of Restaurants
- Staff Positions and Duties
- Hosting
- Types of Service
- Tableside Service
- Table Settings
- Breakfast Service
- Lunch Service
- Dinner Service
- Giving and Collecting Orders
- Approaching the Table
- Drink Orders
- Explaining the Menu
- Taking the Food Order
- Delivering the Food
- Checking Back
- Dessert
- Presenting the Check
- Carrying Trays
- The Server as a Salesperson
- Making Suggestions to the Customer
- Substitutions
- Purpose of Suggestive Selling
- Specials and higher-priced items
- What NOT to Do in Service
- Value-added service
- Providing Great Service
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Don't be shy. Let us know if you have any questions!