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"Diplomacy is nothing but a lot of hot air," said a companion to French Statesman Georges Clemenceau as they rode to a peace conference. "All etiquette is hot air," said Clemenceau. "But that is what is in our automobile tires; notice how it eases the bumps" Teaching...
Very few of us have attended finishing school, and today even fewer business schools offer a class on business etiquette. You are expected to handle yourself impeccably at a cocktail party, at the dinner table and in the boardrooms where you go to promote and conduct...
Look around You Your work area is a direct reflection on you. If it is unkempt and disorganized, people will assume you are too. If it is full of family or other paraphernalia, your manager may assume that this is where your mind is. Everyone likes to feel comfortable...
Every year thousands of businesses leave millions of dollars on the table because executives, managers, supervisors and salespeople don't know how to read body language before the message is put into words. Your body is giving out many messages at the same time. By...
The Top 12 Dining Dos: Do try a little of everything served to you unless you know you're allergic to a certain food. Do avoid talking with your mouth full. Take small bites, and you'll find it's easier to answer questions or join in table talk. Do wait until you have...
As an executive, when you communicate you want to convey confidence and credibility, and you want people to feel compelled to listen. Considering that a lot of what is communicated is non-verbal, body language and vocal inflection can miscommunicate your real message....
Using and understanding body language is a useful skill in your business relationships. Words alone may not always guarantee that you will get the truth or true feelings during a conversation or situation. Our bodies do not know how to lie. Unconsciously we expose...
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