Your company’s two biggest customers are in town for only a few hours. You must trust your new marketing director to entertain one customer at lunch, while you show the other customer around your facilities, as he has requested. Surely this won’t be a problem for your new guy, right? Despite his youth, he is sharp and motivated, and has grown your customer base rapidly since his arrival.

Later in the afternoon you receive a call that confirms that you were right to have been worried. The customer you left to dine with your marketing director calls with a furious message. It seems after waiting alone in the restaurant for his host to arrive, being told not to order the steak because it was too expensive, looking at his dining companion’s napkin on the table throughout the meal, and being left to finish his dessert alone; he had to take care of the bill, as his host dashed out to another meeting.

Obviously, this customer is going to take his business elsewhere. Can you blame him? That dynamic, young marketing director is going to have to quadruple the customer base to make up for losing this customer!

Ten years ago, young executives were expected to bring table manners to the job with them. In today’s world of busy families, table manners are no longer being taught; making it necessary to teach new hires acceptable dining etiquette before sending them out to represent the company at a customer lunch or business dinner.

A Dining Etiquette Presentation reviews what is expected in these settings. Table manners essentials are covered in an entertaining and often amusing manner. Everything is covered, including Invitation Protocol, Host and Guest Duties, Taking Your Seat and Napkins, Toasting – You Are in the Spotlight, Posture at the Table and Excusing Yourself, Styles of Eating – American, Continental and Asian, Silverware Knowledge, Eating Different Foods, when and how to pass food, and appropriate dining conversation. The skills that are outlined will help you get noticed for what you do well, not ignored because of what you do poorly. It lets “you shine through.”

Everyone will benefit from this timely and useful information: college students, recent graduates, young professionals, seasoned veterans, and CEOs.

Remember, there isn’t anything casual about your future. Let us help you create those lasting impressions you were meant to make! Contact us at with any questions or comments.

Book your session today!


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