You are a Diplomat for the firm you appear on behalf of, you should be equipped with a knowledge and understanding of the business and social customs of the countries which you are conducting business. Learn how to develop your global awareness and be successful at home and internationally!
TOPICS INCLUDES:
- Benefits of Etiquette and Protocol Intelligence
- Pre-meeting Action Plan
- First Impressions Are Lasting
- Recognize the Importance of Rank and Status
- Forms of Address
- Business Introductions
- Business Card Protocol
- Eye Contact in U.S.A. and Other Countries
- Negotiating to Win
- Handshaking
- Communication Styles
- Working a Room
- Impress Clients and Counterparts by Knowing Their Culture
- Gestures That Are Offensive in Certain Cultures
- Effective Gift Giving
- Rehearsal Techniques
- Presenting an International Image
- Strategic Do’s and Don’ts.
- Business Customs and Terminology
- Electronic Communications
